I ordered a new phone, I got a good deal for a phone I wanted from giffgaff. I am a gifffgaff user and am happy with the service they provide, it suits my needs very well. Now for the problems. Unfortunately they sent the phone via UK Mail, this company is part of DHL. DHL and UK Mail deliver Monday to Friday during normal working hours. We work Monday to Friday at slightly more than normal working hours. I was unable to find a way to change the delivery address on their so called "Manage your Delivery" system so was unable to prevent them wasting time and fuel trying to make a delivery that wasn't possible.
The goods have now arrived at their depot which is fifteen miles away and also open for normal working hours.
There was no card through my door so I am unable to prove that they actually attempted to make a delivery.
I am able to request another delivery slot, Monday to Friday for which we won't be in but I am unable to change the delivery address to one where I know there will be someone available to sign for it. The question is "how am I to receive my goods?" I have had similar problems with DHL previously and wouldn't have placed the order if I had known the delivery company had any links to DHL. So far as I'm concerned and in my own oppinion DHL and their associated companies are of no use what so ever. That is my opinion and I am giving it as a warning to others. Use the Royal Mail it works and if you are out your parcel will be delivered to your local post office available to collect at your convenience.
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